How to submit a data recovery case?
Send an email to the address: [email protected] with the following information (copy/paste):
- Name: - Phone number (with country code): - WhatsApp: - Description of the accident: - Information about the device and the lost data - Manufacturer/model: - Device capacity in GB: - Approximate amount of files (their size in GB): - File types (images, videos, etc.): - We try very hard, but it is not always possible to recover 100% of data. Which files have highest priority: - Does computer recognize the device, is it possible to read data from it: - Is the LED of the device blinking: - Does the device produce some characteristic sounds (like "clicking", etc.): - Were new files saved to the device after deletion/formatting (if yes - how many): - How did you hear about us (for statistical purposes): - 10% discount on standard diagnostic - Did you recommend us to one of our clients? What is his name, email: - Did you share our website on social networks/blogs? Where (link): I have read and agree to the Terms of Service published on the website (https://vitabit.net/tos): yes/no
Afterwards submission’s ID number will be emailed back and one of our engineers will contact you.